Las Palmas de Gran Canaria, Spain
Calle León y Castillo, 227,
N/A
+34928243045
Despite the location, I don't think this hotel deserves the \5-stars\. 1. Why I, as the guest, should give my room key to the reception anytime I leave the hotel? I'll give back the room key when I check out, but not anytime I only leave the hotel for a walk! 2. So much dust! Can't you just pay a bit more attention to the cleanness of the room? I don't feel like staying in a 5-stars hotel. 3. I just want to have a shower and then I got the entire swimming pool at the bathroom! And so slippery! 4. Creepy door to the room next door....can't you just simply lock it up? 5. There is also a notice at the reception, saying that \dear guests are NOT allowed to consume any food/drink from outside of the hotel\! I came to stay at the hotel for vacation, not to sit in a \luxury prison\. Shall I hashtag \orange is the new black\?!
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This is a lovely hotel! Nice and spacious, great location, grounds delightful. Breakfast was great. Only minor negative points, such as coffee for breakfast was not nice, there wasn't much customer service, the lift want great.
Beautiful place, friendly staff members. Not all smiley like in USA, UK or Ireland but still great experience.
Although I've stayed at better 3-star hotels, it's still a pretty nice hotel. Yes, the rooms are old, but everything's clean and not worn out. The beds are bad though, they're so firm I might as well sleep on the floor. Breakfast is fine, but nothing out of the ordinary The only thing that feels 5-star is the staff which is professional, helpful and friendly, and the restaurant outside which is is top class boasting a Michelin star from 2017. The gym is above average, but is lacking a bit in the free weight area. The spa is in no way included, and requires a fee only for entering. The pool is nothing special. We ended up leaving early, but that's more due to the boring city..
Go somewhere else! If you are a real five-star lover please stay away from this awful hotel! This hotel has all the bad aspects from a high end hotel but not the good part! Rotten toilet, no free tea or coffee in your room, dusty blanket, old electronic devices, gym and spa is not included, no lift to parking. Name it, can it get any worse? Why would I pay for this? I wish I had read some honest reviews and went somewhere else for my holiday.
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