Massanassa, Spain
Av. la Pista, 50,
N/A
+34900142004
Elderly person treated with great arrogance My mother in despair trying to get her 20 years old Mercedes car diagnosed (after she was told by other Mercedes specialists outside of Spain that the problem lies on the immobilizer and adviced to seek help to a Mercedes provider in the area where she is) she was treated with great arrogance and almost dismissed after she explained her problem to one of the technicians. My husband and I had similar experience a couple of years back with them same house in Valencia. Honestly, I would not bother with them if you can avoid it. We have serviced our car over the last 20 years in other Mercedes garages in countries where we previously lived (Germany and UK-London) and the service was of great standard, Wonderful customer service. The one in Valencia however has left us down a couple of times, wont come again!!
like
Some time ago they did some work on my truck. Completely inept, couldn't get the right parts owing to the fact they gave the wrong model number. Managed to record wrong milage, fitted a multitude of incorrect, unneeded parts, told me I need a new back axle... Which was either astonishing inept or bordering on the fraudulent. Well its still going strong 4 years later, unlike their shoddy 6000 brake work (only the front brakes at that. Complaining to Mercedes in Madrid, Barcelona or international centre in Holland was a complete waste of time. I expect this behaviour from the French, but not the Spanish. Their lack of skill & ability is an insult to all the true, hardworking other garages that I have encountered throughout Spain. Avoid avoid avoid. Barcelona branch the same.
Service rápido! They helped me very quickly and great service. I would definitely recommend
Mi cocheee
Vast premises, good location, helpful personnel and good service.
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