Madrid, Spain
Calle de Luis Cabrera, 37,
N/A
+34 634259009
I wish I could give 0 stars. This was easily the worst customer service experienced during the pandemic. Didn't change our dates as requested, wouldn't respond to messages and refused to even offer a voucher. Absolutely deplorable. I hope the 160 euros was worth losing two customers and more as I shall never recommend this place. EDIT: I asked to move to October because I was told I could shift my dates for up to a year. That request was not granted and you simply marked my trip as completed and stopped corresponding.
like
didnt get my money back even madrid went on full covid 19 lockdown
The room itself isn’t too bad in size. The beds are super uncomfortable and the sheets were dirty!! Had to put a some towels so we could sleep on them. The cups, plates and cutlery were all dirty!!!! We had to go out buy plastics cups, plates, and cutlery so that we could eat. The only decent thing about this apartment is that the air con works and there is WiFi !!
The room and especially the bed linen absolutely stank of cigarettes. So did our clothes when we picked them off the sofa in the morning. Uncomfortable bed as well and the apartment very outdated altogether.
Great location and only 5 mins from the metro station
Our room didn't seem like a room, it was the only room in the floor 0, the number in the door was a piece of paper and the walls were so thin that we could hear every time someone was entering or exiting the building.
Really comfortable.
Nice!
Deli
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