Madrid, Spain
C/ de Bárbara de Braganza, 8,
N/A
+34 912900182
My husband and I just bought a lovely apartment in Madrid through the Lucas Fox agency. Our experience with the agency was excellent. The two representatives we worked with were not only delightful and well-informed but provided good, honest advice and extra assistance throughout. Even though they clearly have very busy work schedules we visited the apartment several times and each time, graciously, they came, let us in and, at no time, rushed us as we looked with architects, a cousin etc. Following the purchase of the apartment they have helped us with changing the utilities bills from the previous owners' to our names, getting a key to the architect with whom we are working, changing the name on the mailbox. In short, they have been wonderful throughout and had extra work since we live in Geneva and immediately left Madrid after signing the deed on the apartment. Last but not least, we have been looking for a place in Spain for over a year. We have seen that among the various agencies around (and we have dealt with several) Lucas Fox has truly great apartments compared to many of the others.
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As a landlord living abroad, I have been extremely pleased with the Home Management Service provided by the Lucas Fox team. They have easily exceeded all my expectations. They make everything so smooth for me, that I have simply stopped worrying about any matter that involves the property, whether it’s repair and maintenance, broadband/TV set-up, utilities payments, or even procuring the necessary electrical appliances! The person I deal with has gone out of her way to help: on several occasion, she actually anticipated my needs and took care of things I had completely overlooked (like buying some missing kitchenware). Overall, a truly outstanding service.
Thanks to the the Tenancy Management I managed to buy and rent the apartment out in a very short time that was exactly what I expected. We communicated smoothly and easy on the daily basis until the successful rent. The Welcome Home Package helped me to sort out some unexpected issues that always turn up at the beginning with the new property and I have had the feeling that Lucas Fox takes cares and keeps everything under control due to their efficiency and experience. Now with the Home Management I am sure that everything goes smoothly, the matters to be settled down find quick solution on the daily basis so that the tenant and I can be calm and happy. They react quickly, the solutions are personally tailored to my needs, we are in touch with each other on the regular basis whenever I have the need to do so. The important part is the personal charm, manners and sense of humour of the people in the office that makes the cooperation even more delightful experience. I personally have been helped by Ms. Daniela Balbas and Ms. Patricia Sanchez whom I wanted to thank you for such an efficient and friendly service and help. Thank you Daniela and Patricia!
Amazing offer available, as well as the service provided throughout the process rental. Cooperative agents also provide useful tips for living in Madrid, highly recommend!! Special thanks to Daniela for taking care of everything!!
5 star service from Lucas Fox, in particular Daniela Balbas. They provided us with a quality of service that is very difficult to find in Spain.
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