Las Palmas, Spain
Aeropuerto de Fuerteventura
N/A
+34 918344064
Wheelchair-accessible entrance
I won't recommend this company, they are thieves and thier cars are in bad conditions they over charge you
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ABSOLUTE SCAM. They are rude, they shout at you, they are aggressive and threaten you. Specially a blond 45-year old foreign man. They say “if you don’t take the insurance you will see, I will find a way to take money from your deposit, I will charge 300 just for finding sand in the wheels, I will charge 2000 for any scratches, etc.”. They said that even if in the contract it said they could take up to 1200 deposit, that they would take up to 3000, without any proof. PURELY ILLEGAL. I asked him where it was stated in any legal document and he said that he didn’t have any. Then they didn’t accept our debit card even if when we paid for the rental it stated clearly that they accepted debit cards. I am so HAPPY that even if we lost 60 which they refused to give back even if we never touched a car, that I didn’t end up in a worse condition. In front of me in the line was a woman who said that Goldcar took money from her deposit without proof, she sent proof showing that she did nothing and that no one was replying. The man just said “it’s not me sorry”.
Beware SCAM! We hired a car for a day at the Goldcar desk in Fuerteventura airport. We took picture of the vehicle before driving off and the day after we returned the car clean and without any damage. A Goldcar employee checked the car on arrival, told us that everything was ok and we left the country. After realizing that the money of the deposit were not being released, we called the desk at the airport. They told us that there was a 200 damage on the car and because of this they were keeping the security deposit. No attempt was previously made by the company to contact us about the \damage\ that we supposedly caused, and no further explanation were given about the reasons of keeping the entire security deposit (1200 circa). There is a whole lot of people out there that are being scammed by the company in a similar fashion. Bad reviews all over the internet and incredibly a facebook page named \Goldcar scam victims\. It is simply unbelievable how this company is still able to operate a car hire desk at Fuerteventura airport (or all the airports for the matter!) after so many customers from many different nationalities are having their money illegitimately taken by them. We tried to contact the desk over and over again, but our requests for explanations were abruptly cut short and last time they hung up on us. We opened a dispute through the credit card company and we are also in the process of contacting the local authorities at Puerto Rosario and at the airport itself. Please avoid the company at all costs and if you are a victim yourself please endeavor to report this scam to the authorities.
Scammers!!! Beware of this car rental in Fuertventura. They take your deposit without any proof of evidence of a scratch.
Deli
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