Ontinyent, Spain
Carrer de l'Agrillent, s/n,
N/A
+34 962361097
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
I am happy owner of one of the Gorjuss bag for a lot of years, impressed of the quality and design from the very beginning. After one of the trips one wheel was totally brocken, together with my heart. So that I have contacted Joumma Bags for any possibility to buy a new replacement wheels set, as I cannot find anything similar. And the Company sent me the whole set of 4 wheels for free!!! Now my bag is more stronger and almost new :) Special Thanks to Mariola F. for great support!!! Recommended and will recommend again :)
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Luggage broke in 40 days and was told it was my fault by marketing and not offered any sort of refund or replacement. Extremely poor quality and customer service. Was told of great warranty but didn't see such guarantees and am extremely disappointed by the quality of the product and the service team
After 1 year, a wheel broke but as it was still in guarantee they sent me out 4 wheel units 2 days later. Great service and definitely worth the money for the suitcase
Hello everyone. I bought a Joumma Mickey cabin laggage for my daughter 6 years ago. But during my last travel some airport employee broke a handle of suitcase. My daughter had a shock. Her favorit thing was broke and unfortunately we can’t buy the same new one because it's a 6 y.o. model. Totaly sold out. SHOCK!!! So we got an idea to write a letter to Joumma. For our happiness manufacturer has a handles like spare parts. And, oh miracle, Joumma sent a handle absolutely free, we paid only postage. But when we got the parcel we found inside, attention drum roll, 2 HANDLES in case that one of them doesn't fit. SHOCK!!! This is real customer care. Now guess which brend suitcases I will always buy? And my wife, daughter, my relatives and friends also will buy only Joumma bags. And also I want to send a very big thanks for Gabriela for her professional approach. She is realy very helped us. From Prague with love for Joumma. Serg.
Unfortunately from the worsts luggages ever , I bought one from Greece , and from the first trip it had problem. I try to connect several times with the company because I had two years guarantee....but apparently they don't care. I feel sorry for the money and the time I spent. Never again
Deli
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