Málaga, Spain
Av. del Comandante García Morato, s/n
N/A
+34 952244942
Maria at the Service Desk is very kind and explains everything very well. On return the guy checked the car excessively. He made 2 rounds around the car… Make Fotos before you start driving the car so that you can prove that you are not guilty for damages. The car we received was great - new, clean and cheap!
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Had the same experience as many on here. I returned the car without a mark on it. The lady with glasses looked under the car and "found" scratches underneath the car. They were clearly there before the rental and are used to cheat customers. I've rented cars in many countries and have never had any car hire employees check under the car for tiny scratches. When I picked up the car I told my wife we could have problems returning the car because another customer with his children was in disbelief that the same employee was charging for imperceptible scratches on the body. It turned out to be correct. Never use Firefly at Malaga airport.
Really impressed with the service and kindness. No hassle at all very fast, and no fuzz about them wanting to sell extras like insurance etc.
Told the agent that I already had insurance with RentalCars but they still charged me for their insurance. Scammers.
Avoid them! We booked a car there by Booking.com and in the office in Malaga we were asked to cancel the insurance in Booking and to change it for their insurance. We were informed how much would be the price of the full fee and that we would pay more onle the difference between the costs of both of insurances. When we came back home they made a charge for full fee - so we paid twice for the Rental - in Booking and in Firefly - and do not reply for our claims.
I had rented a car in firefly without full coverage. After the end of my rent firefly employee damage car keyhole and than they stole about 400 from my credit card. Nice work!
I had a rental from them during Lockdown, and they were brilliant with the ongoing renewal process. No complaints, very positive experience over the course of months.
Do not book with Firefly! The wait at the airport is really long. And the service is bad. They ended up charging me way more for the car than agreed on.
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