El Prat de Llobregat, Spain
Aeropuerto de Barcelona,
N/A
Terrible service!!! Only ONE staff was really working and all others were chatting with each other or idling, despite the LONG line waiting there! Just terrible.
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BEWARE!!! Careful of their tax free practise! Planet Tax refunds uses their service and their Booth staffs FORCE you to use their currency exchange to return your tax refunds. DOUBLE CHARGES of their services! Give them additional Euros to exchange at 1.1 rate to Sing Dollars! No Commission on their Booth but ONLY EXTORTION!!
They con you in exchange rate! Beware as they have a casual chit-chat with you to distract you and than confuse you with the amount you gave them. Only when seeing the receipt they email to us we realized that they swap exchange rates!!!! We lost nearly USD 400.00 Luckily we noticed before boarding our plane so we quickly went back to question the lady behind the counter who was not pleased to see us again. When we questioned her she put us in a position where we had to negotiate the rate with her and her boss behind the scenes. So: ALWAYS CHECK YOUR RATES ONLINE SO YOU ROUGHLY KNOW WHAT YOU SHOULD GET.
The representative said for Innova Tax Free there is a minimum 3.50 fee which could go up to 5% of the purchase price on the receipt. She said this is an fee set by Innova Tax Free. This came as a bit of a surprise because I cannot find this information on the Innova Tax Free website or the Global Exchange website. The no fee option requires you to provide your credit card information and then mail the form back to Spain. She said there is post office drop box before you enter security. The line moved very slow, but my transaction was fast at about 3 minutes. Their exchange rate to USD is not good so I chose to get Euros cash back. I've read some VAT refund places lie and say they cannot give you Euros so that they can make a commission off the exchange rate to your country's currency, but I did not have this problem here.
Very bad rate if you are changing euros for mauritian currency, better change euros at Mauritius airport.
The worst exchange ever!
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