Santa Agnès de Malanyanes, Spain
La Roca Village, s/n,
N/A
+34936250052
The store manager and all the sales assistant are very nice and helpful. A friend get a wrong tax refund sheet and they contact us to make it right.
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Nice place to shop and dinner
Positive experience with Montblanc at La Roca Village. On Thursday, Dec 15, 2016, on our way from Barcelona to Perpignan during a holiday trip, we stopped at la Roca Village. In the Montblanc store there, I purchase two packs of re-fill rollers for my Montblanc pen and an iPad case in classic black Montblanc style which was on sale. I paid cash, got handed a Montblanc bag with a Montblanc iPad case box and the two packs of re-rill rollers. When I opened the Montblanc box at in Perpignan, it turned out it was empty. No iPad case in it, just the cotton wrapper and an unsigned certificate. Back in Berlin, I reached out to the Montblanc store manager. He called me back and sent an email the next day, acknowledging and apologizing for the mistake. Within a week, a package arrived at my home. it included the missing iPad case and some delicious chocolate in a Montblanc box. This is great customer service making up for a nuisance. Thank you, Montblanc. I appreciate your support. Keep it up!
Very good
For those who like shopping and brands, i recommend visiting Nike factory which is just few minutes walking from La Roca
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