Barcelona, Spain
Carrer de Pau Claris, 146,
N/A
+34 932160393
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
The shop certainly has some of the most interesting lighting in Barcelona, but there are other shops with similar products and more reliable service. I purchased a lamp in May which I was assured by the staff would arrive in 2 weeks. Delivery took 4 weeks. I foolishly purchase a second lamp and was assured -again- of a 2 week delivery. Four weeks later, I continue to wait for delivery. Each time I phone, I am given different and conflicting information: a plant delay; on Friday, I hear delivery is expected on Monday; on Monday, I am told delivery is expected on Friday. Suggest you avoid frustration and shop anywhere else but Punto Luz. I have made my final purchase here.
like
Very nice reception; very knowledgeable and effective design assistance.
Wanted to buy a lamp but due to the lack of kindness of the staff; none of the 4 agents behind the desk say \hello\, even worst none off them lock at us; none asked us if we needed help. We have left the shop and we find the exact same light at \Avanluce\ which are far away more oriented customer satisfation.
Lamp designs are excellent but the rudeness and non-existent customer service made me not want to buy anything
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