Barcelona, Spain
Carrer de Viriat, 45,
N/A
+34 902998707
The last thing after a long day of driving is to realise that they actually NOT have those opening hours (because at the office they managed to put some stickers over the hours) and you have to go back all the way to where the car was parked and drop off the key there. It's the little things that make a difference of a good and bad company.
like
The car, the organisation, and the service was perfection. I m sorry that i have forgotten his name, but the young man with the glasses was awesome. Next time I need a car in bcn, I definitly come back there.
Really bad service in this office - waiting time exceptionally long, I rented there few times and it always takes minimum 20 min to take care of one customer, even though they have an online reservation done... Also it's impossible to call them, 1/100 someone picked up the phone. Assistance on road therefore is bad, even though I'm a gold member it took 2 hours to get connected to appropriate support and 3.5 h in total for someone to come.
Decent cars and decent service when getting the car on site. Awful customer service after a booking and trying to reach lost and found. Called 18 times and not a single person picked up the phone.
THE WORST CUSTOMER SERVICE EVER - CAR CAME QUARTER FULL PETROL WHEN STATED FULL ON SHEET, WATED 1H45, NO ONE TO TALK TO YOU , NO ONE GREETING YOU. NO DIRECT LINE FOR CLAIMING THE PETROL..THEY CHARGE AUTOMATICALLY - THIEVES. NEVER AGAIN
Deli
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